Scheduling

USA Tutors, LLC is a for-profit, privately owned and operated business.  All of our tutors and instructors work on a contractual basis, which means that just as we consider it an unwavering obligation to protect your rights as a client, we also must respect and uphold those of the people who provide these services.

Each person who works with us is scheduled to meet with you.  When a client doesn't appear for a session or cancels at the last minute, they have deprived other clients from using that slot and leave the instructor/tutor without their intended income for that period.  Please note that you pay for a full session (requested timeframe) that was reserved for you.  We do not prorate for shorter sessions or ones that you choose not to utilize and don't cancel ahead of time because the tutor has cleared their schedule to work with you and we have already applied the administrative time and paid for the platform for your use.  (A session canceled at this time will incur no charge.)

Our policies are designed to protect your rights and those of the people here to support you.

• Appointments must be booked and paid for in full 48 hours in advance.  If a session or event is already scheduled, we may accept additional participants up to 24 hours in advance of the start time.

• Sessions may be canceled or rescheduled up to 48 hours in advance without penalty. After that point, the tutor is paid for reserving the time to work with you and for the lesson plans they have prepared, and our administrative team is also compensated accordingly.

• Submitting a request for tutoring is not a guarantee that we can provide the service.  We contact our list of specialists for that area and attempt to book someone who meets your needs.  A session isn't guaranteed until an instructor is confirmed and the client has paid the invoice in full. 

• If we do not receive the paid invoice in advance then the instructor/consultant will be told their services are not needed.

• Please review our "Prices & Packages" page before requesting a tutoring session so that you are aware of your options and the costs.

• Tutoring session costs are determined based upon the number of people taking the same class who are willing to meet at the same time, (The more people who attend, the less the cost is to each person.) and the type of service needed.

• Last-minute changes to group tutoring:  If you are scheduled for a small group tutoring sessions, your hourly rate is dependent upon the number of participants.  (Please see our refund policy below.)  If you had intended to be part of a smaller group participant (2-4 people) who find that no one else booked that time will be given the option to proceed at a private session rate.  However, if you are in these circumstances because other participants simply did not show up (non-documented emergency), your appointment will be honored at the original rate.  If people canceled four hours or more in advance, dropping the number of participants, we will inform you ahead of time so you can decide immediately how you want to proceed.  If you have not canceled with us by three hours before your session due to a change in enrollment, you will be charged for the size of the session you attend and for the length of the original booking.  If you choose not to proceed, we will reschedule you at the time you request and for which we can find a tutor.  Please note that your payments will not be refunded under these circumstances.

• Emergencies:  We would like to believe everyone when they claim a last-minute emergency, but we kindly request evidence to avoid taking advantage of instructors who have cleared their schedules to meet with you.  Any type of official documentation is acceptable:  accident report from police or your insurance company noting the date and time, medical documentation, or note on letterhead from a service provider such as a plumber or electrician.  With that documentation we will be happy to reschedule you for a mutually convenient time.  (If we cannot meet your needs within 72 hours of the time-frame you wish to reschedule then we will offer a full refund.)  Please note that we will not issue a refund for a no show or last-minute cancellation unless we cannot accommodate you within that 72-hour time-frame.

• We thank you for your understanding and cooperation so that we can fairly serve you and respect our team.