Frequently Asked Questions
What if I don't see the service I need?
Contact us. We have a large network of professionals and students who want to help you grow. We also welcome your ideas for new offerings.
What are your prices?
Prices vary by service type, session duration, and special accommodations required. Check out our "Prices & Packages" page and the "College Prep." page for relevant services and prices.
Workshops/classes are session specific, and prices are determined by a number of factors including specialty trainers, amount of prep. time involved, and materials provided.
Learning center consulting is project specific.
We offer discounted rates with multi-session purchases for tutoring, K to 12 instruction, and ESL services.
What are your privacy policies?
As a client, you are guaranteed privacy regarding your sessions. However, if you would benefit by your professor, employer, or an accreditation agency being aware of your session(s) and the material covered, we will provide documentation at your request.
All tutoring/consulting/class sessions will be conducted on Pencil Spaces and taped for your protection and that of our instructors/consultants. These sessions may be purchased for a nominal administrative fee of $5/session with the guarantee by the client that they will be used exclusively by the client who participated in the session and will not be posted or shared anywhere to respect the privacy of other participants including the instructor. Our instructors/consultants and USA Tutors also promise that no clips or photos will ever be used externally without the written permission of all participants.
Please note that we will provide free access to the tape of a given session if there is ever a suspicion of impropriety.
USA Tutors personnel may not meet with you on a different platform such as Zoom, WhatsApp, or Skype, so please do not ask. (If Pencil Spaces is not functional, our tutor will switch to a Zoom session and record it.)
Tutors and instructors for USA Tutors make notes on each session for our records and so that our employees can review what you covered, but we will not share this information externally without your written permission.
Please note that the person paying for the session(s) is permitted full access to attendance records unless they waive that right.
What should I bring to a tutoring session?
Bring the text(s) associated with the course, your syllabus, a copy of any assignments that you wish to review, and suggestions for focusing your session.
What should I expect during a higher ed. tutoring session?
First, with the exception of a paper, our tutors will not address the specific problems that appear in an assignment. Our objectives are to help you identify the best ways you learn and guide you to a more productive approach to studying for and applying the material and skill set.
Our tutors and instructors will help you learn the concepts and processes involved in an assignment and test your working knowledge of these elements by using external practice examples. Consequently, you can apply what you learn, you can assure your professor that our tutor did not do the work for you, and you are confident in your ability to use the material within the course and/or professionally.
More FAQs
What kinds of tutors do you employ?
For higher education, we employ professionals with a graduate degree and college-level teaching experience. Unless otherwise noted, our ESL tutors are certified ESL instructors and in many cases have lived abroad in a culture where they were not a native speaker.
For K to 12, we employ certified, experienced classroom teachers. Some of our K to 12 instructors hold certifications in Special Ed., as a Math specialist, as a Reading specialist, and/or in ESL.
Do you support children?
Yes - We provide online and in-person instructional support, including homeschooling assistance, for individual families as well as small groups. See our "K to 12" page for details.
What if my class/training session is cancelled by USA Tutors?
Please read our "Scheduling & Refunds" page for more information including for client cancellations.
What happens if I need to cancel a session?
Please read our "Scheduling & Refunds" page for more information including for client cancellations.
Our services are booked and paid for in advance. We have endeavored to provide a fair policy that ensures that our clients are served while our staff, who work as contractors, are paid for the time, preparation, and transportation costs to meet you.
We look for a mutual respect and responsibility from both our clients and our tutors, instructors, and consultants.
If you don't show up for a session and/or don't provide sufficient advanced notice that you will not be attending then we will retain the full cost of the session as no other client was able to use that spot. Sufficient advanced notice on cancellations is covered under the "Scheduling & Refunds" page With at least 48 hours of advanced notice for tutoring, we will provide a full refund; the same policy is in place for classes with 48 hours of advanced notice, which is when we confirm the session is running with other participants.
May I hire my tutor/advisor to continue working with me/my family in a separate arrangement outside of USA Tutors?
No - USA Tutors uses a non-compete clause to protect our interests. Since we invested the time, resources, and effort to market to you, bring you on board, interview and hire well qualified tutors/instructors/advisors, and other operational business expenses, there is a non-compete clause in effect for two years following the end of your work with one of our people unless we waive that arrangement in writing.
You are welcome to work with any other tutor or tutoring service you like after stopping work with us, but the USA Tutors tutor/consultant will face legal consequences if they continue in a professional relationship with a client we provided them outside of our company without our consent.